Why has the sale of Galaxy Buds 3 Pro been suspended?

Author: Monika 2024-07-23 Share:

Premiere Samsung Galaxy Buds3 Pro

Samsung, As part of the large Unpacked event on July 10, several new products were presented, including the latest models of foldable smartphones Galaxy Z Flip6 and Galaxy Z Fold6, as well as the advanced wireless headphones Galaxy Buds3 Pro. The Galaxy Buds3 Pro were set to introduce numerous improvements, including:

Advanced speaker systemA 2-way speaker system with a 10.5 mm dynamic speaker and a 6.1 mm planar speaker, providing higher sound quality.
Double amplifierFor better sound control.
Active Noise Cancellation (ANC)Adaptive ANC, which automatically adjusts the level of noise reduction.
Long battery lifeUp to 7 hours of music playback without ANC and up to 6 hours with ANC, with the possibility of extending up to 30 hours thanks to the charging case.
High resistance to water and dustIP57 certificate, which means resistance to dust and water.

The price of the Galaxy Buds3 Pro during pre-sale was over 1000 zlotys. These headphones were supposed to be a breakthrough in the field of wireless audio devices, offering users excellent sound quality and a range of advanced features. Unfortunately, due to numerous construction and quality issues, the company... Samsung It has made the decision to temporarily suspend the sale of these devices. Below are the details regarding the issues that led to this decision, as well as the official statement from the company. Samsung.

Problems with construction

The most serious problem turned out to be the new design of the ear tips. The Galaxy Buds3 Pro use a hard plastic ring at the base of the silicone inserts. Many users reported that when removing the tips, the silicone material easily tore, leaving the plastic ring attached to the headphones. This issue turned out to be serious enough that Samsung decided to suspend sales and conduct thorough quality tests

Other quality issues

In addition to issues with the earbud tips, quality control revealed a number of other defects, such as:

Uneven joints
Blue traces of dye
Loose case hinges
Scratches on the case cover.

These defects caused that Samsung He had to reassess the production process to ensure that the devices meet the highest quality standards.

Official statement from Samsung

Samsung issued an official statement in which he apologized to customers for the inconveniences and informed them about the steps taken to resolve the issues:

"In light of reports regarding the limited number of Galaxy Buds3 Pro devices produced at an early stage, we want to assure you that we take this matter very seriously. As we strive to ensure that our products meet the highest standards, we are evaluating and improving our production processes. To ensure that our devices meet the highest quality standards, we have temporarily suspended the delivery of Galaxy Buds3 Pro in order to conduct a thorough quality control assessment before delivering them to consumers. We apologize for any inconvenience this may cause." - Samsung

User reaction

Many users who have already ordered headphones have been informed about delays that may last for several weeks. Samsung He assured that the headphones will return to sale after August 28, after eliminating all defects and conducting a more rigorous quality control.

The future of Galaxy Buds3 Pro

After resolving the construction and quality issues, the Galaxy Buds3 Pro have a chance to return to the market as advanced and reliable devices. Samsung I plan to implement more demanding quality control procedures to ensure that the product meets customer expectations and is worth its price, which is not among the lowest.

What about the Galaxy Buds3?

In the meantime, the standard Galaxy Buds3, which have not encountered any quality issues, are available as planned. The Galaxy Buds3 offer high sound quality and solid features, and their price is around 800 zlotys.
These headphones went on sale on July 24 and are enjoying great interest from users.

Galaxy Buds3 are equipped with a single 11 mm dynamic speaker and a single amplifier. They feature three microphones with VPU technology, an IP57 certification ensuring water and dust resistance, as well as a swipe and pinch control function. The battery life is up to 6 hours of music playback with ANC and up to 30 hours with the charging case.

Summary

Despite advanced features and a promising specification, the Galaxy Buds3 Pro encountered serious design and quality issues that forced the company Samsung to suspend sales. The company has taken steps to improve the production process and ensure that future batches of devices will be free from defects. Meanwhile, the Galaxy Buds3 are available on the market and offer solid features and high sound quality, making them an attractive choice for consumers.